FAQs

You mean there's actually a store that sells weaving t-shirts and merch now?

Yeah! I'm pretty excited about it too :)

How do your T-shirts fit?

Our tees are all Unisex fit which means they're slightly larger than a regular woman's tee and slightly smaller than a regular men's tee. If you'd like a more fitted look size down. 

How long will it take to get my products?

All our products are made to order from our printing partner. Typically it takes 2 - 7 days processing and printing time from our partner before the items are shipped. After shipment it can take from 3 - 6 business days for domestic shipping and several weeks for international shipping.

You can visit our Shipping Policy  for more information.

Where are you?

We're based out of Houston, Texas, but our fulfillment partners are from across the United States. There is no storefront or local pickup available.

Can I return my order?

We don’t offer returns, but if there’s something wrong with your order, please let us know by contacting us at hello@wearandwoven.com!

Do you offer refunds or exchanges?

Due to the fact that our products are made to order we do not offer refunds in most situations. If you have any issues with your order please contact us at hello@wearandwoven.com and we will help sort everything out.

If you have received a damaged product or the wrong items please contact us at hello@wearandwoven.com with photos of wrong/damaged items and we’ll sort that out for you.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at hello@wearandwoven.com.

Can I cancel my order?

If you contact us immediately we may be able to assist with canceling an order. However due to large order volume we may not be able to cancel an order before it ships out. After shipment we are unable to cancel orders.

Can I change my order after I've placed it?

We cannot change an address once the products have already shipped. You can try contacting the shipping provider to see if they can help with address changes if needed. If the address was entered incorrectly this may cause the package to be marked undeliverable and returned to us. We will give you a store credit. If you want to reorder the same products you will have to place a new order.

Please double check your address and all items in your order before ordering. We may not be able to make changes to your order once it has been placed as the order information will be sent directly to our fulfillment partner for production. We'll do everything we can to assist you.

What if my package was lost, stolen or sent to the wrong address?

We do not have control over products once they have left the fulfillment facility. If you have an issue with a lost package or one sent to the wrong address you will have to contact your local post office directly for help resolving the issue.

I'm not in the United States, can I order internationally?

Yes absolutely! Please be patient with shipping times. Unfortunately we have no control over shipments once they have left our fulfillment center. Not all countries' postal services update tracking information so some of this information may be missing.

Shipping may take 1 - 12 weeks for product arrival. International customers are responsible for customs or import taxes. We are not responsible for any delays caused by customs.

 

For any additional questions or concerns please send us an email at hello@wearandwoven.com